General Terms and Conditions (GTC)
Effective date: July 23, 2025
Last updated: February 09, 2026
Applicable to: https://dotandpaint.com/en
1. Introduction
Welcome to our website! Thank you for shopping with us.
These General Terms and Conditions (GTC) govern the contractual relationship between you (the “Buyer”) and us (the “Seller”) when purchasing through our online store.
If you have questions regarding these GTC or the ordering process, please contact: home@dotandpaint.com.
Our Privacy Policy forms an integral part of these GTC. By using our website and placing an order, you acknowledge that you have read and agreed to both these GTC and our Privacy Policy.
Please refer to our separate Cookie Policy for information about the use of cookies on this website.
Please refer to our separate Cookie Policy for information about the use of cookies on this website. Note that strictly necessary cookies (such as those for cart functionality and payment security) are essential for the completion of the ordering process.
2. Company Information
Business Name: Katalin Engler – Sole Proprietor
Address: 5 Csíksomlyó Street, Building 4, Apartment 23, 1048 Budapest, Hungary
Email: home@dotandpaint.com
Website: https://dotandpaint.com/en
Tax Number: 90922198-1-41
IBAN: HU47 1070 0392 6651 4480 5110 0005
SWIFT/BIC: CIBHHUHB
3. Hosting Provider
Websupport Magyarország Kft. – 97-99 Fehérvári Street, 1119 Budapest, Hungary
Email: info@mhosting.hu – Website: https://www.mhosting.hu/
4. Definitions
- Goods (Products): Any item offered for sale on the Website.
- Seller (We/Us): The operator of this online store.
- Buyer (You): Any person purchasing through this Website.
- Consumer: A natural person acting outside their trade, business, or profession.
- Contract: The purchase agreement concluded between Buyer and Seller online.
- Warranty (Legal Guarantee): Statutory consumer rights provided under EU law, and any voluntary additional guarantees offered by the Seller.
5. Applicable Law
These Terms are governed by European Union law and supplemented by relevant Hungarian national law where appropriate, including:
- Directive 2011/83/EU on Consumer Rights
- Directive 2000/31/EC on Electronic Commerce
- Directive (EU) 2019/771 on the Sale of Goods
- Directive (EU) 2019/770 on Digital Content and Services
- Regulation (EU) 2016/679 (GDPR)
For non-EU consumers, these Terms will apply on a contractual basis, unless mandatory local consumer protection rules prevail.
6. Scope of the GTC
These GTC form part of every purchase made on our Website and regulate ordering, payment, delivery, warranties, liability, and withdrawal rights.
7. Contract Language and Form
The contract language is English. All contracts are concluded electronically and not filed by the Seller.
8. Electronic Invoices
By accepting these Terms, you agree to receive invoices in electronic format.
9. Prices and VAT
All prices are displayed in Euros (€) by default, with an option to view prices in US Dollars ($) using the currency selector tool.
CRITICAL NOTE ON CURRENCY CONVERSION: The final amount charged to the customer’s bank card is always based on the Euro (€) price. Any display in USD is for informational purposes only, and the final USD charge may vary based on the buyer’s bank or payment processor’s exchange rate at the time of transaction.
We are VAT-exempt under both Hungarian small business tax regulations and the EU VAT small business exemption scheme. However, this exemption is not recognized or applicable in certain EU Member States, including Bulgaria, Poland, and Spain.
For EU cross-border sales, if the annual OSS threshold (€10,000) is exceeded, VAT will be applied based on the buyer’s EU member state rate in compliance with EU VAT Directive 2006/112/EC.
For non-EU exports, goods are sold VAT-free, and the buyer is responsible for any applicable import duties, taxes, and customs clearance fees in their country.
10. Ordering Process & Contract Formation
Orders are placed online. When you click “Place Order”, you submit a binding offer. The contract is concluded when you receive our confirmation email.
If you do not receive confirmation within 48 hours, your offer is deemed withdrawn.
11. Payment Methods
We use Stripe for secure payment processing. Supported methods:
- Credit/Debit cards (Visa, MasterCard, Maestro, American Express)
- Apple Pay (Safari on Apple devices)
- Google Pay (Chrome with linked Google account)
Payment is due immediately upon order confirmation and includes the applicable shipping cost.
All payments are processed securely in compliance with PCI DSS standards, and our website uses SSL encryption to protect your data.
For additional details on payment security, accepted currencies, VAT, and refunds, please refer to our Payment Information page.
To ensure a secure and successful transaction, the use of certain technical cookies (e.g., Stripe fraud prevention) is required. If these are blocked by your browser settings or third-party tools, the payment process may be interrupted.
12. Delivery / SHIPPING
12.1 Goods will be delivered without undue delay, no later than 30 calendar days from the conclusion of the contract, unless otherwise agreed.
12.2 Delivery times and costs may vary depending on the destination country (Shipping Zone) and the chosen shipping method.
12.3 Shipping costs are generally borne by the Buyer, unless specifically stated otherwise in Section 12.3.1.
12.3.1 Promotional Free Shipping within the European Union
- The Seller offers free standard shipping as a promotional offer for orders shipped to European Union member states (excluding Hungary).
- This free shipping promotion is automatically applied to orders with a final net value of EUR 200 or more.
- The final net value is calculated after any coupons, discounts, or other promotional offers have been applied to the total order price.
- This promotional offer does not apply to shipments directed to non-EU countries (Third Countries) listed in 12.4.
12.4 The Seller ships to all European Union countries except Hungary, as well as to major non-EU destinations, including but not limited to, the United States, Canada, Japan, Australia, Singapore, Norway, Switzerland, and the United Kingdom.
12.5 All orders are shipped with a tracking number included, enabling the Buyer to follow the package every step of the way.
12.6 For shipments outside the European Union (Third Countries): Customs duties, import clearance fees, and taxes may apply and are the sole responsibility of the Buyer. These charges are not included in the item price or shipping cost. The Seller is not liable for customs delays.
12.7 Ownership of the goods transfers to the Buyer upon delivery.
12.8 In the event of lost, damaged, or delayed shipments, the Buyer must notify the Seller promptly to enable a timely resolution with the carrier.
12.9 Withdrawal rights may be limited or excluded for custom-made or personalized products as detailed in the Return Policy.
13. Right of Withdrawal (EU Consumers)
Under Directive 2011/83/EU, EU consumers may withdraw from the contract within 14 calendar days of receiving the goods without giving reasons.
- Withdrawal must be notified by email or using the Model Withdrawal Form.
- Goods must be returned within 14 days, at the consumer’s cost.
- Refunds will be processed within 14 days using the original payment method, excluding extra shipping upgrades.
- We may withhold the refund until goods are returned or proof of return is provided.
Exclusions: No withdrawal right for custom-made or clearly personalised goods.
Non-EU consumers: We voluntarily extend the same 14-day withdrawal right, unless mandatory local law provides otherwise.
14. Legal Guarantee (Statutory Warranty)
In line with Directive (EU) 2019/771, consumers in the EU have a 2-year legal guarantee for faulty goods.
- Remedies: Repair or replacement, or if not possible, price reduction or refund.
- Defects discovered within 1 year are presumed to have existed at delivery unless proven otherwise.
- Claims must be reported within a reasonable time (max. 2 months after discovery).
For non-EU sales, we offer the same 2-year guarantee voluntarily, unless local mandatory rights apply.
15. Digital Content and Updates
Under Directive (EU) 2019/770, digital content (e.g., downloads) will be supplied in the latest version and updated as necessary for conformity during the agreed period.
16. Dispute Resolution
- EU Consumers: May use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
- ADR: Alternative dispute resolution bodies may also be used, but prior direct contact with the Seller is required.
- Non-EU Consumers: Disputes will be handled under EU ADR principles on a voluntary basis unless local mandatory law applies.
17. Limitation of Liability
We are not liable for:
- Customs duties or delays outside the EU.
- Minor variations in colour or texture due to the handmade nature of goods.
- Defects caused by misuse or improper handling by the buyer.
18. Miscellaneous
- No business-to-business sales: We sell only to consumers (private individuals).
- Governing jurisdiction: EU consumer law applies. Non-EU disputes will be heard in Hungarian courts, without prejudice to mandatory consumer rights in your country.
- Severability: Invalid clauses do not affect the remainder of these Terms.
19. Contact Information
For inquiries, complaints, or withdrawal requests:
- Email: home@dotandpaint.com
- Postal address: 5 Csíksomlyó Street, Building 4, Apartment 23, 1048 Budapest, Hungary
- Online form: https://dotandpaint.com/en