Payment Information | Secure Online Payments
Accepted Payment Methods
We accept payments via Stripe, which supports all major credit and debit cards including Visa, MasterCard, and American Express. Google Pay and Apple Pay are also available for customers in all countries we ship to.
Payment Timing
Payment is required at the time of order placement during checkout, including the shipping fees. Orders will not be processed or shipped until payment is completed.
Currencies
Payments are processed and charged in the default currency, Euros (€), or in US Dollars ($) if selected by the customer and supported by the payment processor (Stripe). Prices displayed in USD are for informational purposes.
Payment Security
All payments are processed securely via Stripe, which complies with PCI DSS security standards. Our website uses SSL encryption to ensure your data is protected.
Payment Issues
If you encounter any problems during the payment process, please contact our customer support team promptly at:
Email: order@dotandpaint.com
Refunds and Returns
We comply with the EU Consumer Rights Directive, offering a 14-day withdrawal period. Customers can download the official Withdrawal Form (PDF) from our website. For more detailed information, please refer to our Return Policy and Terms & Conditions.
Taxes and VAT
All prices are displayed in Euros (€) by default, with an option to view prices in US Dollars ($).
CRITICAL NOTE ON CURRENCY CONVERSION: The final amount charged to the customer’s bank card is always based on the Euro (€) price. Any display in USD is for informational purposes only, and the final USD charge may vary based on the buyer’s bank or payment processor’s exchange rate at the time of transaction.
We are VAT-exempt under both Hungarian small business tax regulations and the EU VAT small business exemption scheme. However, this exemption is not recognized or applicable in certain EU Member States, including Bulgaria, Poland, and Spain.
For EU cross-border sales, if the annual One-Stop-Shop (OSS) threshold (€10,000) is exceeded, VAT will be applied based on the buyer’s EU member state rate in compliance with EU VAT Directive 2006/112/EC.
For non-EU exports, goods are sold VAT-free, and the buyer is responsible for any applicable import duties, taxes, and customs clearance fees in their country.